Before you go – Melbourne

Planning a holiday at one of your Club Wyndham resorts? Keep informed of special check-in details, parking availability, plus latest resort updates and developments.

We strive to have a website that is accessible to individuals with disabilities. If you  encounter any difficulty in using our site, please contact us at Accessibility.AP@wyn.com. We will work with you to ensures that you have all the necessary information before booking your holiday.

Club Wyndham Melbourne

VIC COVID INFORMATION: Please visit: https://www.coronavirus.vic.gov.au/ to familiarise yourself with the VIC health recommendations prior to commencing your travel. This includes important information regarding vaccination requirements per the government’s roadmap to reopening.

CRITICAL INFORMATION – MUST READ:  All owners/guests checking into CWSP Properties MUST present photo ID in the form of a passport or driver’s license upon check-in. The ID must match the reservation in the Hotel’s PMS (Property Management System) and credit card provided. Guest name MUST be added to the reservation at time of booking, or prior to check-in. Only the Owner Services Team can add or amend a guest name. If owners call a resort to ask for a change to guest name, they will be redirected to Owner Services.

CLUB WYNDHAM MELBOURNE ROOM UPGRADE JUNE 2022:  All the club room’s will be undergoing a soft refurbishment, the work will take place in two stages and to be finalise by mid-year 2023.

**In line with maintaining our club resorts to a high standard, it has become necessary to complete some internal painting work within the corridors of our Melbourne property.

These works will be taking place on: Monday – Friday 8am – 5pm from 17 October – 28 November 2022

• 24 hour reception
• A $1 deposit or credit card imprint is required upon check-in.
• Club rooms are located between levels 1-4 with residential apartments occupying the other levels.
• Transfers: Airport transfers, can be organized directly with the hotel via phone call (03 8692 8900) or email (melbourne.reception@wyn.com). This is a private luxury car transfer that will personally wait for you at the arrivals gate (Hotel to Airport is same cost as a taxi, and Airport to Hotel is slightly more expensive than a taxi, however it is a more personal experience). Visit the website here to see more information of how it can be organized.
• Most bedrooms do not have windows.
• Laundry: Whilst apartments do not have own laundry, there is a communal laundry on floors 2 to 4 which are free of charge.
• Air conditioning: Apartments have air conditioning in lounge room only. Bedrooms have convection heaters, however no cooling.
• Wireless Internet & Movies are available and payable to the resort. This service does incur additional fees and charges of approx $5-$7 AUD. Use of Wireless Internet is limited to five devices at any one time per Wireless Connection. Wireless Internet service is free for Lifestyle by Wyndham Bronze and above owners*. Use of In-Room movies is limited for Lifestyle Bronze and above owners based on tier level benefits. *Club Wyndham Managed Properties only.
• Rollways can be provided at an additional cost of $40AUD per night however this restricts space. Must be requested at time of booking and payable directly to the Resort.

Parking: Wyndham Hotel Melbourne offers guest parking at “First Parking” located at 558 Little Bourke St (Off Crombie Lane). The parking is a two-minute walk from the hotel. (Please note the height restriction: 2m)

1. Follow all First Parking signage
2. On entry collect a parking ticket – (do not tap your credit card)
3. Present your First Parking ticket to hotel reception (same day of entry)
4. Hotel reception will then validate your ticket for multiple entries and exits until end date of validation. One ticket valid per car.
5. Car park fee of $30 a night will be charged to your hotel room account. This can only be done on the same day of entry into the car park, after validating your parking ticket with the hotel reception.

Luggage drop off: Contact the Wyndham Hotel Reception on +61 3 8692 8900 when approaching the hotel and our porter will meet you out the front of the hotel to collect your luggage. Hotel guest may park in the 10-minute drop off zone – two parking bays directly in front of the hotel entrance.

Guest Bookings: Please keep in mind that as the Owner you are responsible for your Guest’s complying with Club guidelines and regulations, your Guest’s behavior whilst staying at the resort, and any outstanding charges resulting from Guest’s usage at the resort.

Credit Card fees: From 1 September 2016 payments made by credit card for any charges incurred during your stay at a Club Wyndham resort will incur a Credit Card Service Fee of 0.9% in addition to the total amount payable.

Smoking policy: Owners and/or guests are able smoke in the designated smoking areas or on their apartment balconies, if they have one. You cannot smoke in your room at any time and, when smoking on a balcony, the door must be closed – you will be liable for an additional cleaning fee if smoke affects the inside of the room. Please consider other club owners and guests and try to smoke in a way where there is minimal or no chance of affecting others. Thank you.

Pets: Pets are not allowed at most Club Wyndham or Ramada by Wyndham properties.  Exceptions apply in the case of hearing, mobility and/or vision impaired guests, please advise at time of booking if this applies, or those staying in dog friendly designated units at designated resorts see here for more information.

Grocery Service: available at selected resorts, click here to find out more.

Free Activities to Owners:

• Owners Drinks  ( Every Tuesday 4pm to 5pm )
• Bike Hire
• Board Games
• E-Bikes (18+ Only)

General:

Does your reservation include an apartment move during your stay? The following guidelines apply:

• Guest is responsible for packing own belongings.
• Check out time for the first apartment is 12:00pm (noon).
• Guest may be unable to check into next apartment until 4:00pm. Luggage can be left at Reception.
• Reception staff are unable to modify bookings to avoid apartment moves. If you have any enquiries, please contact your Owner Services Team on 1300 850 160 (AU), 0800 850 160 (NZ), or 008 003 263 (FJ)

To make the most of the surrounding area, a car is recommended. Discounted car rental rates are available through Travel by Wyndham. Please call 1300 850 160.

Limited cots and highchairs are available at the resorts for use during your stay. Please ensure these are requested at the time of booking and we recommend contacting the resort 24-48 hours prior to  your check in to confirm your request.

Credit card payments relating to Fun Time, Bonus Time and One Time Credits bookings will incur a Credit Card Service Fee of 1.5%, in addition to the amount payable.